Design is a process of knowing, ordering and reducing entropy. In design we manage the unknown, cognize and structure it.

manage unknown

GRAD

Customer
Year
role
Context
Gazpromneft
2020 - present
Art Director
Launch of the service for geologists, hypothesis stage and active build-up of features
About the project
GRAD - Geology, Development and Data Analysis.
Web application for data analysis in oil field development.
The service simplifies the work of geologists and analysts who previously had to use 5-7 different services and applications - GRAD united all the functionality in a platform of modules for calculations and visualizations.
For GRAD, scalability, clear rules, and speed of development of the product and third-party plugins are important.
Objectives
Project design team
1.
Conceptualize workflows and product interfaces
2.
Standardize the design process as part of the design work and increase TTM of new features
3.
Enhance the HR brand of the company and the project
1 design lead
2 product designers
1 graphic designer
Key findings

Organizing design system, workspace and checklists for designers

Organization of work on JTBD and user-flow

Design strategy for long-term development of the service and the design team

×4 speed of operation
Users by main scenarios
0.66 → 8% employee-led adoption rate
Number of applications for training since the launch
17 → 28% retention rate
Users after product familiarization and training
18 → 3 months TTM
Time to market calculation and analytical tools
×3 the speed of the designers
Accelerate discovery design of new features by applying AI to interactive prototypes
×1.55 efficiency of designers
Offsetting the redistribution of designers' work after training and implementation of checklists
1 task
Conceptualize workflows and product interfaces
What's done
Result
1.
Basic principles
Interface constraints are thought out, principles and rules are fixed, and the product manual is proactively designed.
-
The product has gone through a phase of active growth and testing dozens of hypotheses at minimal cost
-
Over the course of three years, the product evolved iteratively, keeping the interface consistent
-
Accelerated onboarding of new designers to the team
2.
Binding design tasks to OKRs
Layout → JTBD → User Story → User Scenario → OKR. Design challenge is tied to strategic goals. Over a hundred scenarios and interface nodes are designed, documented and handed over to business, analytics and development for further implementation.
-
Each product feature is tied to a specific scenario and business need
-
Improves designers' understanding of context, helps the business decompose tasks for design department and analytics
3.
Design Manifesto
The main principles for designers' work, which set the orientation and vector of movement.
-
Identifies common goals, which simplified decision making in design
-
Unified vision and design expectations across cross-functional teams and managers. Better understanding between business and designers
4.
Design strategy, metrics
After the launch, the current design situation was analyzed and a design strategy was developed for the next product life cycle.
-
Formulated business and product KPIs for further development
-
Growth points for design and product identified
2 task
Standardize the design process as part of the design work and increase TTM of new features
What's done
Result
1.
Design Principles
Design layouts are broken down into grades, and design debt methodology is implemented.
-
Common language of communication and mutual understanding of business-design-development
2.
Technological base for product development and scaling
Figma organizes space and builds a file system for cross-functional and distributed teams: work, task, production. In Notion, a space is created to maintain tasks. Analyze and procure fonts for product work.
-
Established a process for handing over design layouts in three scenarios: business, analytics and development
-
Designers from different teams integrate processes familiar to themselves into common requirements
-
Finding any layout or script is easy using the end-to-end table of contents
-
Display text and tabular data in convenient uni- and monospaced formats, unique suffixes for data lists
What's done
Result
3.
Design Library
Creation of a component base based on Consta and Ant Design systems, taking into account the product context. Development of the library into an autonomous and working in autonomous teams of contractors.
-
Continuity from standardized solutions of digital services of the corporation
-
Hundreds of layouts are tied to a single source, updated and refreshed
-
Proximity to the overall corporate brand, not at the expense of local convenience and flexibility
-
Prepared base for scaling the library into a full-fledged design system
What's done
Result
4.
Low-fi interactive prototypes
Testing new features and hypotheses using interactive prototypes for micro-interactions. Build using Cloude 3.5 neural network. Further development into a separate Discovery unit consisting of a designer and a frontend developer is possible
-
Three times less time spent on design approvals due to better visualization of features at an early stage
-
Improved understanding in cross-functional design-analytics-development teams
-
Reduced the number of post-release redesigns, due to the ability to quickly test the interactive without waiting for a test release and sale
What's done
Result
5.
Mock-ups of the target product vision
In the role of play coach, worked with the team to work through layouts that are a reference point and source of truth for business, analytics, and development.Layouts are organized by semantics and further grouped into user scenarios.
-
Businesses always have target layouts at their fingertips, while analytics and development have sprint-appropriate versions at their fingertips
-
Single source of design challenges for all contractors and product team
3 task
Enhance the HR brand of the company and the project
What's done
Result
1.
Hiring and development of the design team
Sourcing, interviewing, guiding and developing designers both on the contractor side and on the product team.
-
Designers of different specializations are available for work: graphic and product designers
2.
Lectures and webinars
Organization of weekly meetings of designers from distributed teams. Lectures and webinars for designers outside the company about the product and design methodology, about the development of design in the corporation. Development of the product brand and souvenirs.
-
Engaging and motivating strong designers in an environment of constant redesigns and changing requirements
-
Popularization of the design profession in the corporate environment
-
Increasing business confidence in designers
-
Increase motivation, cohesion and "sense of elbow" in the product design team
3.
Product branding, merchandise design
After the launch, the current design situation was analyzed and a design strategy for the next product life cycle was developed. The design team was trained to use the product.
-
Formulated business and product KPIs for further development
-
Growth points for design and product identified
-
Designers are immersed in the context of user experience, and know industry solutions better
4.
Telegram channel branding
Branded the telegram channel of the parent product. A publication builder and guidelines for preparing materials, including solutions for photo and text processing, have been assembled.
-
Designers of different specializations are available for work: graphic and product designers
-
A single source of news on GRAD activity, training and updates for users and subsidiaries

Project design team

Supplementary materials

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